Terms of Service

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Terms of Service

My Heritage Record · Last updated: February 10, 2026If you have questions, contact us at support@myheritagerecord.com.

1. Introduction

Welcome to My Heritage Record, (“we,” “us,” “our,” or the “Platform”). These Terms of Service (“Terms”) govern your access to and use of MyHeritageRecord.com, and any related services, features, content, or applications (collectively, the “Services”).By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

 2. Services

My Heritage Record, provides a private, user-directed platform that may include:

 Account and profile creation.Uploading, storing, organizing, and accessing audio, video, text, and other media (“User Content”).Optional invite-only sharing or access tools.Optional assisted services (e.g., setup guidance, interviews, editing, production) where offered.Optional affiliate, referral, or promotional programs where offered.

Important: We provide a platform and optional services. We are not an executor, trustee, estate administrator, lawyer, therapist, archivist, or custodian for inheritance purposes.

3. Eligibility

You must be at least 18 years old to use the Services. By using the Services, you represent that you have the legal capacity to enter into this agreement and that you are not prohibited from using the Services under applicable law. 

4. Accounts

4.1 Account responsibilityYou are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you suspect unauthorized access, contact us promptly. 

4.2 AccuracyYou agree to provide accurate and current information and to keep it updated. 

4.3 Access recoveryIf you lose access to your account, recovery options may be limited. You acknowledge that account recovery may require identity verification or may be impossible in certain cases. 

5. User Content

5.1 OwnershipYou retain ownership of your User Content. We do not claim ownership of your User Content. 

5.2 License to operate the Services

You grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, process, transmit, display, and perform your User Content solely to provide and operate the Services (including backups, security monitoring, and technical delivery). 

5.3 Your responsibilities 

You are solely responsible for your User Content, including its legality, accuracy, and the permissions
and consents required to record, upload, or share it.

6. Prohibited Content

You may not use the Services to upload, store, share, or distribute content that:

Violates any law or regulation.Infringes intellectual property, privacy, publicity, or other rights.Contains harassment, hate speech, threats, or abuse.Is defamatory, fraudulent, or misleading.Contains malware, harmful code, or attempts to compromise the Services.Depicts unlawful conduct or encourages wrongdoing.

We may remove content, restrict features, or terminate accounts at our discretion, including to comply with law or protect the Services and other users. 

7. Sharing, Access, and Responsibility

You control who can access your User Content by managing your account settings and by choosing whether and how to share access credentials or invitations.You are responsible for deciding who should have access, how they receive access, and for storing or distributing passwords, access keys, or instructions (including through a will, lawyer, or trusted individual if you choose).We do not monitor or verify relationships, family status, identity claims, or entitlement to access content unless required by law or explicitly agreed in writing for a separate service

8. No After-Death Guarantees

My Heritage Record, does not verify death, incapacity, or life status, and does not guarantee any automated “after-death” release, trigger-based delivery, or inheritance workflow.If we later offer optional features related to delayed access or release, those features will be governed by separate terms, may require additional verification, and are not guaranteed to be available in all jurisdictions.

9. Assisted and Professional Services

We may offer optional assisted services (e.g., onboarding assistance, guided interviews, editing, production, transcription, page creation, or other deliverables). Availability may vary by location and capacity. 

9.1 Scope and deliverablesAssisted services may be governed by a separate scope of work, project outline, or service agreement. If a conflict exists between these Terms and a written service agreement, the service agreement controls for that service. 

9.2 User responsibilities

You remain responsible for permissions and consents of any individuals recorded or included. You must review any final deliverables for accuracy before sharing.

9.3 No promises of outcomeWe do not guarantee emotional impact, completeness, or that any deliverable will meet subjective expectations.

10. Payments, Subscriptions, Refunds

10.1 FeesSome Services require subscription or one-time fees. Prices and what is included are displayed at checkout or in your plan details. We may change prices and features at any time, subject to applicable notice requirements.

10.2 BillingSubscriptions renew automatically unless cancelled. You authorize us (and our payment processors) to charge your payment method for recurring charges, taxes, and applicable fees.

10.3 RefundsUnless explicitly stated otherwise in writing, fees are non-refundable. If we choose to issue a refund in a particular case, it does not create an obligation to do so in the future.

10.4 Payment failuresIf payment fails, we may suspend access or downgrade services until payment is resolved. We are not responsible for any loss or consequences arising from payment failure. 

11. Availability and Changes

The Services are provided “as available.” We do not guarantee uninterrupted access, permanent availability, or that content will be stored for any specific period. We may modify, suspend, or discontinue all or part of the Services at any time. 

12. Termination

You may cancel your account at any time. We may suspend or terminate your access if you violate these Terms, if required by law, or to protect the Services, other users, or our operations.Upon termination, access to your User Content may be removed. We may retain limited data as required by law, for security, or for legitimate business purposes. 

13. Disclaimers

The Services are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.No system is perfectly secure. We use reasonable safeguards but do not guarantee that the Services will be free of unauthorized access, errors, interruptions, or data loss. 

14. Limitation of Liability

To the maximum extent permitted by law, My Heritage Record, will not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, emotional distress, reputational harm, or service interruption.Our total liability for any claim arising out of or relating to the Services will not exceed the amounts you paid to us in the 12 months immediately preceding the event giving rise to the claim (or, if greater liability is required by law, the minimum required). 

15. Indemnification

You agree to defend, indemnify, and hold harmless My Heritage Record, from any claims, damages, liabilities, losses, and expenses (including legal fees) arising out of or related to your User Content, your use of the Services, or your violation of these Terms. 

16. Updates to These Terms

We may update these Terms from time to time. The “Last updated” date will change when updates are made. Continued use of the Services after an update constitutes acceptance of the revised Terms. 

17. Governing Law

These Terms are governed by the laws of [JURISDICTION], without regard to conflict-of-law principles. Any disputes shall be resolved in the courts located in [JURISDICTION], unless otherwise required by law.

18. Contact

For questions regarding these Terms, contact: support@myheritagerecord.com 

© 2026 MyHeritageRecord.com

Privacy · Terms · Support 

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Privacy Policy

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Privacy Policy

My Heritage Record · Last updated: February 10, 2026If you have questions, contact us at support@myheritagerecord.com.

1. Overview

This Privacy Policy explains how My Heritage Record, (“we,” “us,” “our”) collects, uses, and shares information when you use our website and Services.Summary: We collect account information and the content you upload to operate the Services. We do not sell personal information. We use service providers (such as payment processors and hosting providers) to deliver the Services. 

2. Information We Collect

2.1 Information you provide

 Account information: name (optional), email address, username, password (stored in hashed form).User Content: audio, video, photos, text, documents, and other materials you upload.Support communications: messages you send to us, including attachments.Billing information: subscription status, invoices, and transaction identifiers (payment details are handled by third-party payment processors).Optional service details: information you provide for assisted services (e.g., scheduling, deliverable preferences).

2.2 Information we collect automatically

Device and usage data: IP address, browser type, device identifiers, pages viewed, referring URLs.
Log data: access times, error logs, security events.Approximate location: derived from IP address (city/region level).

2.3 Cookies and similar technologiesWe use cookies and similar technologies for authentication, site functionality, and analytics. You can control cookies through your browser settings, but some features may not work properly if cookies are disabled. 

3. How We Use Information

We use information to:

Provide, operate, and maintain the Services (including storing and delivering your content).Create and manage accounts, authenticate users, and prevent fraud.Process subscriptions and payments (via third-party processors).Communicate with you about your account, updates, and support requests.Monitor and improve performance, reliability, and user experience. Comply with legal obligations and enforce our Terms.

4. When We Share Information

We may share information in limited circumstances, including:

With service providers that help us operate the platform (hosting, storage, email, analytics, payments).To comply with law (e.g., court orders, lawful requests, fraud prevention).To protect rights and safety of users, the public, or our Services.Business transfers (e.g., merger, acquisition, asset sale), where permitted by law

We do not sell personal information. 

5. Service Providers and Third Parties

We use third-party providers to operate the Services. Depending on your configuration, this may include:

These providers process information under their own terms and privacy policies. We recommend reviewing those policies. 

6. Cookies and Analytics

We use cookies to keep you signed in, remember preferences, and understand how the site is used. Analytics tools may collect usage data (pages visited, session duration, device type) to help us improve the Services.  

7. Security

We use reasonable administrative, technical, and organizational safeguards to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.Your role: Use a strong password, keep your login private, and only share access with people you trust. 

8. Data Retention

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce our agreements, and maintain security. We do not guarantee permanent storage. 

9. Your Rights and Choices

9.1 Access and updatesYou may access and update certain account information through your profile settings.

9.2 DeletionYou may request deletion of your account and associated content. Deletion may be permanent and irreversible. Some information may be retained as required by law or for legitimate security and business purposes.

9.3 Marketing communicationsYou may opt out of marketing emails by using the unsubscribe link. We may still send essential service messages (e.g., billing notices, security alerts).

9.4 Jurisdiction-specific rightsDepending on your location, you may have additional rights under applicable privacy laws (e.g., access, correction, deletion). Contact us to make a request. 

10. Children’s Privacy

The Services are not intended for individuals under 18. We do not knowingly collect personal information from children.

11. International Transfers

If you use the Services from outside our primary operating jurisdiction, your information may be processed and stored in other countries where our service providers operate. These countries may have different privacy laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date will reflect changes. Your continued use of the Services after changes become effective means you accept the updated policy.

13. Contact

For questions or requests related to privacy, contact: support@myheritagerecord.com

© 2026 MyHeritageRecord.com

Privacy · Terms · Support 

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